Conflict Management in the Workplace: Is Conflict a Problem?

Managing Conflict in the Workplace
Duration: 16 Hours / 2 days
Start Date: June 15, 2017
Participation Dates: June 15-16, 2017

OVERVIEW AND SCOPE

Conflict in the organization is natural and inevitable; it may even be desirable although it can certainly be destructive, too. The question, therefore, is not how to avoid it but how to best manage it. Managing conflict may occur even before it erupts, may occur at the early stages, or may even occur after it escalates. Conflict may take multiple forms and arise from many sources. Managers, on the other hand, have varied individual styles and approaches towards conflict and there are a multitude of formal or informal processes of conflict management. The challenge of conflict management, therefore, is to for the right person to choose the right intervention method at the right point during the time-line of conflict progression.
This seminar is useful to all managers or team leaders because conflict in the workplace appears within smaller teams or larger units as well as in boards or executive committees. As long as there is perceived divergence of interests, agreement between the interested parties is not automatic. It may be reached through the parties’ own negotiating efforts or it may require third-party intervention by their manager whenever the parties fail to reach agreement. Even if resolution fails the manager may aim to contain the conflict in such a way that it does not escalate to such levels that it severely affects the functionality of the parties involved or the remaining team, unit or division.

CONTENT AND FLOW

By combining participant role play with case-study discussion, theoretical analysis and audio-visual tools we expect the participant to:
  • Understand the meaning of conflict.
  • Distinguish between the different types of formal conflict resolution methods and their characteristics.
  • Discover the different types of conflict management styles, approaches and strategies.
  • Discover the different types and sources of conflict in the workplace.
  • Contemplate about the negative and positive effects of conflict in the workplace.
  • Choose the most appropriate time of intervention in a conflict situation.
  • Choose the most appropriate intervention in a conflict situation.
  • Appreciate the intricacies and challenges of workplace adjudication.
  • Appreciate the intricacies and challenges of workplace mediation.
  • Contrast the different type of leadership styles vis-à-vis conflict management.
  • Explore how historic leaders have addressed conflict.

PARTICIPANT PROFILE

  • Senior executives from diverse professional backgrounds, sharing extensive experience in negotiations
  • Middle level executives that include negotiations in their daily, “business as usual” routines
  • Diverse level functional managers that have already participated in the Basic Negotiations seminar

FACULTY

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Seraphim Voliotis Assistant Professor of Strategy alba profile link

CONTACT

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Get in touch with us
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Marianthi Karaiosifoglou Program Manager

We would be pleased to address any enquiry you might have and to assist you in any way we can. 

Tel.: +30 210 89.64.531-8

Fax: +30 210 89.63.302

e-mail: exed@alba.edu.gr